Refund policy

Refund Policy – Hira Mart

At Hira Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition you received it

  • The product must be in its original packaging

  • Tags and accessories must be included

  • Proof of purchase or order confirmation is required

Return Process

To request a return, please contact our support team:

📧 Email: teamhiramartshop@gmail.com
📱 WhatsApp: +92 310 9888092

Once your return request is approved, we will provide instructions on how and where to send your package.

Please note:
Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods

  • Personalized or custom-made items

  • Beauty and personal care products

  • Hazardous materials or flammable items

  • Gift cards

  • Clearance or sale items

If you are unsure whether your item qualifies for a return, feel free to contact us before placing your order.

Exchanges

If you would like to exchange an item, the fastest method is to return the original item and place a new order once the return is approved.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:
Banks and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund approval, please contact us at:

📧 teamhiramartshop@gmail.com
📱 WhatsApp: +92 310 9888092

Thank you for shopping with Hira Mart.